This will ensure consistency and reduce miss-communication. To facilitate the communication process, it’s generally acceptable to use standard symbols with your flow charts. Go and talk with the folks who actually work the process to truly understand the process. You must go and see for yourself (Gemba), to truly understand the actual process. There will always be a difference between the “theoretical” process that you believe is occurring, and the actual process that’s occurring. One common mistake with flow charts is that they are often created in a conference room, away from where the process actually occurs. You can make them super detailed, or you can stay at a high level, depending on the goal of the flow chart. The Flowchart is an excellent starting point in the Problem-Solving Process, as it allows your problem-solving team to see the entire process and identify improvements.įlow Charts are also powerful in their application. The Flow Chart makes the complex become simple, and promotes a common understanding of a process, which is the foundation for improvement. The Flow Chart’s value lies in its ability to visually communicate the steps and sequence of a process. This can include the flow of information, tasks, people, material or decision. Flow ChartsĪ Flow Chart is a visual tool that depicts the flow or sequence of a process. If you do really well, then you head down to the final quiz at the bottom. Hey before you invest of time reading this chapter, try the starter quiz. Lastly, I wanted to provide a link to a Youtube Playlist for the 7 QC Tools. The other comment I’ll make about these tools is that they are often used in combination with each other, and I’ll provide examples of that as we go through each tool. When we combine a fact-based approach with a visual tool we are able to solve problems more easily. Improvements are made with facts and data. Second – they all deal with facts or data, not opinions or conjecture.
You’ve heard the saying – a picture is worth a thousand words. They all share two characteristics that make them very effective in problem solving (and continuous improvement).įirst – they are all visual tools. So why are these seven tools so effective?
#Kaoru ishikawa diagram statistical process control how to#
Within this chapter, we will discuss when to use each tool along with how to construct and analyze them.
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